Privacy Policy

At ALODES (“we,” “us,” or “our”), your privacy and trust are our top priorities.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our software, mobile applications, web applications, video games, and related services (collectively, the “Services”).

By accessing or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

We may collect the following types of information:

Information that identifies you directly or indirectly, such as:

• • Name, email address, or phone number

• • Account credentials (username, password)

• • Payment and billing information (if applicable)

• • Communication preferences

When you use our Services, we automatically collect:

• • Device information (model, operating system, version)

• • IP address and browser type

• • Usage data, including pages visited, time spent, and interactions

• • Crash reports and diagnostic logs

When you interact with our support team or participate in promotions, surveys, or beta testing, we may collect additional data with your consent.

We use your data to:

• • Provide and maintain our Services

• • Personalize your experience

• • Improve software performance and user experience

• • Process payments and manage subscriptions (if applicable)

• • Communicate updates, security alerts, or customer support messages

• • Comply with legal obligations or enforce our Terms of Use

We never sell your personal data.

For users in regions such as the European Union, we process your personal data under one or more of the following legal bases:

• • Your consent

• • The performance of a contract

• • Compliance with a legal obligation

• • Legitimate business interests, such as improving our Services

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

When data is no longer needed, it is securely deleted or anonymized.

We may share your information with:

• • Service providers who assist with hosting, analytics, or customer support

• • Payment processors, for billing and subscription management

• • Legal authorities, if required by law or to protect our rights

All third parties are required to handle your information in compliance with applicable privacy laws and this Policy.

We do not sell or rent your personal data to any third party.

We implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

As ALODES operates from Abidjan, Côte d’Ivoire, your information may be transferred to or stored on servers located in other countries.

We ensure that such transfers comply with applicable data protection laws and maintain appropriate safeguards.

Depending on your location, you may have the right to:

• • Access, correct, or delete your personal information

• • Withdraw consent at any time

• • Object to or restrict data processing

• • Request data portability

To exercise these rights, contact us at contact@alodes.ci. We will respond promptly, in accordance with applicable laws.

Our Services are not intended for children under 13.

We do not knowingly collect personal information from minors. If you believe a child has provided us data, please contact us immediately.

We may update this Privacy Policy periodically. The updated version will be posted on our website with a new “Last updated” date.